NetSuite CRM is much more than a traditional Customer Relationship Management software. Along with standard CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers true customer lifecycle management that includes opportunity management, order management, customer up-sell, cross-sell, and renewal. NetSuite CRM delivers a real-time 360 degree view of the customer, making it the only cloud solution that helps a business deliver much more than just customer service.
Unlike other solutions, the NetSuite Sales force Automation (SFA) provides unprecedented visibility into every aspect of the business – customer relationship. The software solution integrates sales processes like opportunity, up-sell and quote management, sales forecasting, order management, fulfillment, and sales commission.
The customer service management solution by NetSuite provides companies with a 360-degree view of customer related data, interactions and history. This helps improve customer satisfaction and lower service costs. NetSuite’s customer service software gives access to complete, key customer data in real time, empowering companies to provide better customer support while driving up-sell and cross-sell.
NetSuite's marketing automation software provides a framework for companies to target, build, execute and measure the success of marketing campaigns. It automates the entire marketing process, allowing companies to better align campaigns and programs.
NetSuite Partner Relationship Management (PRM) provides a real time information flow that helps enhance visibility, boost collaboration between partners and creates a conduit between the partners and the organization. NetSuite’s integrated CRM-PRM solution helps the successful execution of a channel strategy while expanding the revenues, reach and solution augmentation.
NetSuite's comprehensive support for mobile devices ensures that your customers get real-time access to the information they need. It also empowers the company’s workforce with mobility to log in anytime, anywhere.